{"id":1212,"date":"2021-09-07T16:46:30","date_gmt":"2021-09-07T13:46:30","guid":{"rendered":"https:\/\/vikibody.de\/?page_id=1212"},"modified":"2025-11-20T00:43:43","modified_gmt":"2025-11-19T23:43:43","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kitorm.com\/es\/return-policy\/","title":{"rendered":"Pol\u00edtica de Devoluciones y Reembolsos"},"content":{"rendered":"<p data-start=\"231\" data-end=\"565\" class=\"translation-block\">En <strong data-start=\"236\" data-end=\"246\">Kitorm<\/strong>, queremos que est\u00e9 completamente satisfecho con su compra. Si no es as\u00ed, nuestra pol\u00edtica de devoluciones y reembolsos est\u00e1 dise\u00f1ada para que el proceso sea sencillo y transparente. Aqu\u00ed encontrar\u00e1 todo lo que necesita saber sobre nuestra <strong data-start=\"489\" data-end=\"530\">garant\u00eda de reembolso de 60 d\u00edas<\/strong>, reservada para los primeros pedidos.<\/p>\n<hr data-start=\"567\" data-end=\"570\" \/>\n<h2 data-start=\"572\" data-end=\"602\"><strong data-start=\"575\" data-end=\"602\">Informaci\u00f3n de Contacto<\/strong><\/h2>\n<p data-start=\"604\" data-end=\"704\" class=\"translation-block\"><strong data-start=\"604\" data-end=\"614\">Kitorm<\/strong><br data-start=\"614\" data-end=\"617\">Calle de los Talleres, 30, Planta 7<br data-start=\"648\" data-end=\"651\">28013 Madrid, Espa\u00f1a<br data-start=\"670\" data-end=\"673\">E-mail : <strong data-start=\"682\" data-end=\"704\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"684\" data-end=\"702\" target=\"_self\">support@kitorm.com<\/a><\/strong><\/p>\n<p data-start=\"706\" data-end=\"846\">Para cualquier pregunta o solicitud, nuestro servicio de atenci\u00f3n al cliente est\u00e1 a su disposici\u00f3n. Cont\u00e1ctenos directamente por correo electr\u00f3nico para obtener una respuesta r\u00e1pida.<\/p>\n<hr data-start=\"848\" data-end=\"851\" \/>\n<h2 data-start=\"853\" data-end=\"896\"><strong data-start=\"856\" data-end=\"896\">Garant\u00eda de Reembolso \u2013 60 D\u00edas<\/strong><\/h2>\n<p data-start=\"898\" data-end=\"1167\" class=\"translation-block\">Ofrecemos una garant\u00eda de reembolso de <strong data-start=\"944\" data-end=\"956\">60 d\u00edas<\/strong> exclusivamente para su <strong data-start=\"982\" data-end=\"1003\">primer pedido<\/strong> en Kitorm.<br data-start=\"1016\" data-end=\"1019\">Si no est\u00e1 satisfecho con su compra, puede solicitar un reembolso completo dentro de los 60 d\u00edas posteriores a la recepci\u00f3n de su pedido.<\/p>\n<hr data-start=\"1169\" data-end=\"1172\" \/>\n<h2 data-start=\"1174\" data-end=\"1205\"><strong data-start=\"1177\" data-end=\"1205\">Condiciones de Elegibilidad<\/strong><\/h2>\n<p data-start=\"1207\" data-end=\"1239\">Para beneficiarse de la garant\u00eda:<\/p>\n<ul data-start=\"1241\" data-end=\"1500\">\n<li data-start=\"1241\" data-end=\"1329\">\n<p data-start=\"1243\" data-end=\"1329\" class=\"translation-block\">Se aplica \u00fanicamente a los <strong data-start=\"1274\" data-end=\"1297\">primeros pedidos<\/strong> (compra \u00fanica o suscripci\u00f3n).<\/p>\n<\/li>\n<li data-start=\"1330\" data-end=\"1398\">\n<p data-start=\"1332\" data-end=\"1398\">Los clientes que ya hayan realizado un pedido no son elegibles.<\/p>\n<\/li>\n<li data-start=\"1399\" data-end=\"1500\">\n<p data-start=\"1401\" data-end=\"1500\">El producto debe estar <strong data-start=\"1422\" data-end=\"1437\">sin usar<\/strong>, en su <strong data-start=\"1448\" data-end=\"1466\">estado original<\/strong>, con su <strong data-start=\"1477\" data-end=\"1497\">embalaje intacto<\/strong>. <strong data-start=\"1422\" data-end=\"1437\">non utilis\u00e9<\/strong>, dans son <strong data-start=\"1448\" data-end=\"1466\">\u00e9tat d\u2019origine<\/strong>, avec son <strong data-start=\"1477\" data-end=\"1497\">emballage intact<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1502\" data-end=\"1505\" \/>\n<h2 data-start=\"1507\" data-end=\"1549\"><strong data-start=\"1510\" data-end=\"1549\">\u00bfC\u00f3mo Solicitar un Reembolso?<\/strong><\/h2>\n<ol data-start=\"1551\" data-end=\"2264\">\n<li data-start=\"1551\" data-end=\"1755\">\n<p data-start=\"1554\" data-end=\"1696\" class=\"translation-block\"><strong data-start=\"1554\" data-end=\"1572\">Cont\u00e1ctenos<\/strong><br data-start=\"1572\" data-end=\"1575\">Env\u00ede un correo electr\u00f3nico a <strong data-start=\"1598\" data-end=\"1620\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1600\" data-end=\"1618\" target=\"_self\">support@kitorm.com\n<\/a><\/strong> dentro de los 60 d\u00edas posteriores a la recepci\u00f3n de su pedido.<br data-start=\"1678\" data-end=\"1681\">Indique:<\/p>\n<ul data-start=\"1700\" data-end=\"1755\">\n<li data-start=\"1700\" data-end=\"1729\">\n<p data-start=\"1702\" data-end=\"1729\">su n\u00famero de pedido,<\/p>\n<\/li>\n<li data-start=\"1733\" data-end=\"1755\">\n<p data-start=\"1735\" data-end=\"1755\">la raz\u00f3n de la devoluci\u00f3n.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1757\" data-end=\"1875\">\n<p data-start=\"1760\" data-end=\"1875\" class=\"translation-block\"><strong data-start=\"1760\" data-end=\"1786\">Instrucciones de devoluci\u00f3n<\/strong><br data-start=\"1786\" data-end=\"1789\">Le proporcionaremos la direcci\u00f3n de devoluci\u00f3n y las instrucciones detalladas.<\/p>\n<\/li>\n<li data-start=\"1877\" data-end=\"2043\">\n<p data-start=\"1880\" data-end=\"2043\" class=\"translation-block\"><strong data-start=\"1880\" data-end=\"1901\">Devoluci\u00f3n del producto<\/strong><br data-start=\"1901\" data-end=\"1904\">Embal\u00e9 cuidadosamente su producto y env\u00edelo mediante un transportista con seguimiento.<br data-start=\"1990\" data-end=\"1993\">Conserve el n\u00famero de seguimiento para sus registros.<\/p>\n<\/li>\n<li data-start=\"2045\" data-end=\"2264\">\n<p data-start=\"2048\" data-end=\"2151\" class=\"translation-block\"><strong data-start=\"2048\" data-end=\"2067\">Gastos de devoluci\u00f3n<\/strong><br data-start=\"2067\" data-end=\"2070\">Los gastos de devoluci\u00f3n corren a cargo del cliente, salvo en los siguientes casos:<\/p>\n<ul data-start=\"2155\" data-end=\"2264\">\n<li data-start=\"2155\" data-end=\"2178\">\n<p data-start=\"2157\" data-end=\"2178\">producto defectuoso,<\/p>\n<\/li>\n<li data-start=\"2182\" data-end=\"2204\">\n<p data-start=\"2184\" data-end=\"2204\">producto da\u00f1ado,<\/p>\n<\/li>\n<li data-start=\"2208\" data-end=\"2264\">\n<p data-start=\"2210\" data-end=\"2264\">error en el pedido (p. ej., art\u00edculo incorrecto enviado).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-start=\"2266\" data-end=\"2269\" \/>\n<h2 data-start=\"2271\" data-end=\"2304\"><strong data-start=\"2274\" data-end=\"2304\">Proceso de Reembolso<\/strong><\/h2>\n<p data-start=\"2306\" data-end=\"2363\">Una vez que el producto sea recibido e inspeccionado por nuestro almac\u00e9n:<\/p>\n<ul data-start=\"2365\" data-end=\"2581\">\n<li data-start=\"2365\" data-end=\"2497\">\n<p data-start=\"2367\" data-end=\"2497\" class=\"translation-block\">Si se cumplen las condiciones de devoluci\u00f3n,<br data-start=\"2411\" data-end=\"2414\">\u2192 se realizar\u00e1 un <strong data-start=\"2421\" data-end=\"2447\">reembolso completo<\/strong> mediante el m\u00e9todo de pago original.<\/p>\n<\/li>\n<li data-start=\"2498\" data-end=\"2581\">\n<p data-start=\"2500\" data-end=\"2581\" class=\"translation-block\">El reembolso puede aparecer en un plazo de <strong data-start=\"2538\" data-end=\"2560\">14 d\u00edas laborables<\/strong>, seg\u00fan su banco.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2583\" data-end=\"2586\" \/>\n<h2 data-start=\"2588\" data-end=\"2637\"><strong data-start=\"2591\" data-end=\"2637\">Productos Defectuosos o Errores de Pedido<\/strong><\/h2>\n<p data-start=\"2639\" data-end=\"2667\">Si recibe un producto:<\/p>\n<ul data-start=\"2669\" data-end=\"2712\">\n<li data-start=\"2669\" data-end=\"2683\">\n<p data-start=\"2671\" data-end=\"2683\">da\u00f1ado,<\/p>\n<\/li>\n<li data-start=\"2684\" data-end=\"2699\">\n<p data-start=\"2686\" data-end=\"2699\">defectuoso,<\/p>\n<\/li>\n<li data-start=\"2700\" data-end=\"2712\">\n<p data-start=\"2702\" data-end=\"2712\">incorrecto,<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2714\" data-end=\"2781\" class=\"translation-block\">cont\u00e1ctenos inmediatamente en <strong data-start=\"2745\" data-end=\"2767\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2747\" data-end=\"2765\" target=\"_self\">support@kitorm.com\n<\/a><\/strong> adjuntando:<\/p>\n<ul data-start=\"2783\" data-end=\"2837\">\n<li data-start=\"2783\" data-end=\"2809\">\n<p data-start=\"2785\" data-end=\"2809\">fotos del producto,<\/p>\n<\/li>\n<li data-start=\"2810\" data-end=\"2837\">\n<p data-start=\"2812\" data-end=\"2837\">su n\u00famero de pedido.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2839\" data-end=\"2967\" class=\"translation-block\">En estos casos, <strong data-start=\"2853\" data-end=\"2899\">Kitorm se hace cargo de los gastos de devoluci\u00f3n<\/strong>, y podr\u00e1 elegir entre un reemplazo o un reembolso.<\/p>\n<hr data-start=\"2969\" data-end=\"2972\" \/>\n<h2 data-start=\"2974\" data-end=\"3002\"><strong data-start=\"2977\" data-end=\"3002\">Notas Importantes<\/strong><\/h2>\n<ul data-start=\"3004\" data-end=\"3226\">\n<li data-start=\"3004\" data-end=\"3108\">\n<p data-start=\"3006\" data-end=\"3108\" class=\"translation-block\">El plazo de <strong data-start=\"3018\" data-end=\"3030\">60 d\u00edas<\/strong> comienza en la <strong data-start=\"3045\" data-end=\"3066\">fecha de recepci\u00f3n<\/strong> confirmada por el seguimiento del transportista.<\/p>\n<\/li>\n<li data-start=\"3109\" data-end=\"3226\">\n<p data-start=\"3111\" data-end=\"3226\" class=\"translation-block\">No se realizar\u00e1 ning\u00fan reembolso por devoluciones enviadas <strong data-start=\"3170\" data-end=\"3201\">sin autorizaci\u00f3n previa<\/strong> de nuestro servicio de atenci\u00f3n al cliente.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3228\" data-end=\"3231\" \/>\n<h2 data-start=\"3233\" data-end=\"3264\"><strong data-start=\"3236\" data-end=\"3264\">Estamos Aqu\u00ed para Usted<\/strong><\/h2>\n<p data-start=\"3266\" data-end=\"3453\">Votre satisfaction est notre priorit\u00e9. Si vous avez la moindre question concernant votre commande ou notre politique de retour, notre \u00e9quipe est disponible \u00e0 :<br data-start=\"3425\" data-end=\"3428\" \/>\ud83d\udce7 <strong data-start=\"3431\" data-end=\"3453\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3433\" data-end=\"3451\">support@kitorm.com<\/a><\/strong><\/p>\n<hr data-start=\"3455\" data-end=\"3458\" \/>\n<p data-start=\"3460\" data-end=\"3510\"><strong data-start=\"3460\" data-end=\"3508\">Kitorm \u2013 \u00a1Su confianza, nuestro compromiso!<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Chez Kitorm, nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Si ce n\u2019est pas le cas, notre politique de retour et de remboursement est con\u00e7ue pour rendre le processus simple et transparent. Voici tout ce que vous devez savoir sur notre garantie de remboursement de 60 jours, r\u00e9serv\u00e9e aux premi\u00e8res commandes. Informations de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":131,"footnotes":""},"class_list":["post-1212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/pages\/1212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/comments?post=1212"}],"version-history":[{"count":0,"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/pages\/1212\/revisions"}],"wp:attachment":[{"href":"https:\/\/kitorm.com\/es\/wp-json\/wp\/v2\/media?parent=1212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}