{"id":1212,"date":"2021-09-07T16:46:30","date_gmt":"2021-09-07T13:46:30","guid":{"rendered":"https:\/\/vikibody.de\/?page_id=1212"},"modified":"2025-11-20T00:43:43","modified_gmt":"2025-11-19T23:43:43","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/kitorm.com\/de\/return-policy\/","title":{"rendered":"R\u00fcckgabe- und Erstattungsrichtlinie"},"content":{"rendered":"<p data-start=\"231\" data-end=\"565\" class=\"translation-block\">Chez <strong data-start=\"236\" data-end=\"246\">Kitorm<\/strong>, nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Si ce n\u2019est pas le cas, notre politique de retour et de remboursement est con\u00e7ue pour rendre le processus simple et transparent. Voici tout ce que vous devez savoir sur notre <strong data-start=\"489\" data-end=\"530\">garantie de remboursement de 60 jours<\/strong>, r\u00e9serv\u00e9e aux premi\u00e8res commandes.<\/p>\n<hr data-start=\"567\" data-end=\"570\" \/>\n<h2 data-start=\"572\" data-end=\"602\"><strong data-start=\"575\" data-end=\"602\">Kontaktinformationen<\/strong><\/h2>\n<p data-start=\"604\" data-end=\"704\" class=\"translation-block\"><strong data-start=\"604\" data-end=\"614\">Kitorm<\/strong><br data-start=\"614\" data-end=\"617\">30 Rue des Ateliers, Suite 7000<br data-start=\"648\" data-end=\"651\">Lyon, 69003, France<br data-start=\"670\" data-end=\"673\">E-mail : <strong data-start=\"682\" data-end=\"704\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"684\" data-end=\"702\" target=\"_self\">support@kitorm.com<\/a><\/strong><\/p>\n<p data-start=\"706\" data-end=\"846\">F\u00fcr Fragen oder Anfragen steht Ihnen unser Kundenservice zur Verf\u00fcgung. Kontaktieren Sie uns direkt per E-Mail f\u00fcr eine schnelle Antwort.<\/p>\n<hr data-start=\"848\" data-end=\"851\" \/>\n<h2 data-start=\"853\" data-end=\"896\"><strong data-start=\"856\" data-end=\"896\">Geld-zur\u00fcck-Garantie \u2013 60 Tage<\/strong><\/h2>\n<p data-start=\"898\" data-end=\"1167\" class=\"translation-block\">Nous offrons une garantie de remboursement de <strong data-start=\"944\" data-end=\"956\">60 jours<\/strong> exclusivement pour votre <strong data-start=\"982\" data-end=\"1003\">premi\u00e8re commande<\/strong> chez Kitorm.<br data-start=\"1016\" data-end=\"1019\">Si vous n\u2019\u00eates pas satisfait de votre achat, vous pouvez demander un remboursement complet dans les 60 jours suivant la r\u00e9ception de votre commande.<\/p>\n<hr data-start=\"1169\" data-end=\"1172\" \/>\n<h2 data-start=\"1174\" data-end=\"1205\"><strong data-start=\"1177\" data-end=\"1205\">Berechtigungsbedingungen<\/strong><\/h2>\n<p data-start=\"1207\" data-end=\"1239\">Um von der Garantie zu profitieren:<\/p>\n<ul data-start=\"1241\" data-end=\"1500\">\n<li data-start=\"1241\" data-end=\"1329\">\n<p data-start=\"1243\" data-end=\"1329\" class=\"translation-block\">Elle s\u2019applique uniquement aux <strong data-start=\"1274\" data-end=\"1297\">premi\u00e8res commandes<\/strong> (achat unique ou abonnement).<\/p>\n<\/li>\n<li data-start=\"1330\" data-end=\"1398\">\n<p data-start=\"1332\" data-end=\"1398\">Kunden, die bereits eine Bestellung aufgegeben haben, sind nicht berechtigt.<\/p>\n<\/li>\n<li data-start=\"1399\" data-end=\"1500\">\n<p data-start=\"1401\" data-end=\"1500\">Das Produkt muss <strong data-start=\"1422\" data-end=\"1437\">unbenutzt<\/strong>, in seinem <strong data-start=\"1448\" data-end=\"1466\">Urzustand<\/strong>, mit seiner <strong data-start=\"1477\" data-end=\"1497\">unversehrten Verpackung<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"1502\" data-end=\"1505\" \/>\n<h2 data-start=\"1507\" data-end=\"1549\"><strong data-start=\"1510\" data-end=\"1549\">Wie beantrage ich eine R\u00fcckerstattung?<\/strong><\/h2>\n<ol data-start=\"1551\" data-end=\"2264\">\n<li data-start=\"1551\" data-end=\"1755\">\n<p data-start=\"1554\" data-end=\"1696\" class=\"translation-block\"><strong data-start=\"1554\" data-end=\"1572\">Contactez-nous<\/strong><br data-start=\"1572\" data-end=\"1575\">Envoyez un e-mail \u00e0 <strong data-start=\"1598\" data-end=\"1620\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"1600\" data-end=\"1618\" target=\"_self\">support@kitorm.com<\/a><\/strong> dans les 60 jours suivant la r\u00e9ception de votre commande.<br data-start=\"1678\" data-end=\"1681\">Indiquez :<\/p>\n<ul data-start=\"1700\" data-end=\"1755\">\n<li data-start=\"1700\" data-end=\"1729\">\n<p data-start=\"1702\" data-end=\"1729\">Ihre Bestellnummer,<\/p>\n<\/li>\n<li data-start=\"1733\" data-end=\"1755\">\n<p data-start=\"1735\" data-end=\"1755\">den Grund f\u00fcr die R\u00fccksendung.<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"1757\" data-end=\"1875\">\n<p data-start=\"1760\" data-end=\"1875\" class=\"translation-block\"><strong data-start=\"1760\" data-end=\"1786\">Instructions de retour<\/strong><br data-start=\"1786\" data-end=\"1789\">Nous vous communiquerons l\u2019adresse de retour ainsi que les instructions d\u00e9taill\u00e9es.<\/p>\n<\/li>\n<li data-start=\"1877\" data-end=\"2043\">\n<p data-start=\"1880\" data-end=\"2043\" class=\"translation-block\"><strong data-start=\"1880\" data-end=\"1901\">Retour du produit<\/strong><br data-start=\"1901\" data-end=\"1904\">Emballez soigneusement votre produit et exp\u00e9diez-le via un transporteur avec suivi.<br data-start=\"1990\" data-end=\"1993\">Conservez le num\u00e9ro de suivi pour vos dossiers.<\/p>\n<\/li>\n<li data-start=\"2045\" data-end=\"2264\">\n<p data-start=\"2048\" data-end=\"2151\" class=\"translation-block\"><strong data-start=\"2048\" data-end=\"2067\">Frais de retour<\/strong><br data-start=\"2067\" data-end=\"2070\">Les frais de retour sont \u00e0 la charge du client, sauf dans les cas suivants :<\/p>\n<ul data-start=\"2155\" data-end=\"2264\">\n<li data-start=\"2155\" data-end=\"2178\">\n<p data-start=\"2157\" data-end=\"2178\">defektes Produkt,<\/p>\n<\/li>\n<li data-start=\"2182\" data-end=\"2204\">\n<p data-start=\"2184\" data-end=\"2204\">besch\u00e4digtes Produkt,<\/p>\n<\/li>\n<li data-start=\"2208\" data-end=\"2264\">\n<p data-start=\"2210\" data-end=\"2264\">Fehler in der Bestellung (z. B.: falscher Artikel versendet).<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr data-start=\"2266\" data-end=\"2269\" \/>\n<h2 data-start=\"2271\" data-end=\"2304\"><strong data-start=\"2274\" data-end=\"2304\">R\u00fcckerstattungsprozess<\/strong><\/h2>\n<p data-start=\"2306\" data-end=\"2363\">Sobald das Produkt von unserem Lager erhalten und inspiziert wurde:<\/p>\n<ul data-start=\"2365\" data-end=\"2581\">\n<li data-start=\"2365\" data-end=\"2497\">\n<p data-start=\"2367\" data-end=\"2497\" class=\"translation-block\">Si les conditions de retour sont respect\u00e9es,<br data-start=\"2411\" data-end=\"2414\">\u2192 un <strong data-start=\"2421\" data-end=\"2447\">remboursement int\u00e9gral<\/strong> sera effectu\u00e9 via le mode de paiement original.<\/p>\n<\/li>\n<li data-start=\"2498\" data-end=\"2581\">\n<p data-start=\"2500\" data-end=\"2581\" class=\"translation-block\">Le remboursement peut appara\u00eetre sous <strong data-start=\"2538\" data-end=\"2560\">14 jours ouvrables<\/strong>, selon votre banque.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"2583\" data-end=\"2586\" \/>\n<h2 data-start=\"2588\" data-end=\"2637\"><strong data-start=\"2591\" data-end=\"2637\">Defekte Produkte oder Bestellfehler<\/strong><\/h2>\n<p data-start=\"2639\" data-end=\"2667\">Wenn Sie ein Produkt erhalten:<\/p>\n<ul data-start=\"2669\" data-end=\"2712\">\n<li data-start=\"2669\" data-end=\"2683\">\n<p data-start=\"2671\" data-end=\"2683\">besch\u00e4digt,<\/p>\n<\/li>\n<li data-start=\"2684\" data-end=\"2699\">\n<p data-start=\"2686\" data-end=\"2699\">defekt,<\/p>\n<\/li>\n<li data-start=\"2700\" data-end=\"2712\">\n<p data-start=\"2702\" data-end=\"2712\">falsch,<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2714\" data-end=\"2781\" class=\"translation-block\">contactez-nous imm\u00e9diatement \u00e0 <strong data-start=\"2745\" data-end=\"2767\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"2747\" data-end=\"2765\" target=\"_self\">support@kitorm.com<\/a><\/strong> en joignant :<\/p>\n<ul data-start=\"2783\" data-end=\"2837\">\n<li data-start=\"2783\" data-end=\"2809\">\n<p data-start=\"2785\" data-end=\"2809\">Fotos des Produkts,<\/p>\n<\/li>\n<li data-start=\"2810\" data-end=\"2837\">\n<p data-start=\"2812\" data-end=\"2837\">Ihre Bestellnummer.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2839\" data-end=\"2967\" class=\"translation-block\">Dans ces cas, <strong data-start=\"2853\" data-end=\"2899\">Kitorm prend en charge les frais de retour<\/strong>, et vous pourrez choisir entre un remplacement ou un remboursement.<\/p>\n<hr data-start=\"2969\" data-end=\"2972\" \/>\n<h2 data-start=\"2974\" data-end=\"3002\"><strong data-start=\"2977\" data-end=\"3002\">Wichtige Hinweise<\/strong><\/h2>\n<ul data-start=\"3004\" data-end=\"3226\">\n<li data-start=\"3004\" data-end=\"3108\">\n<p data-start=\"3006\" data-end=\"3108\" class=\"translation-block\">Le d\u00e9lai de <strong data-start=\"3018\" data-end=\"3030\">60 jours<\/strong> commence \u00e0 la <strong data-start=\"3045\" data-end=\"3066\">date de r\u00e9ception<\/strong> confirm\u00e9e par le suivi du transporteur.<\/p>\n<\/li>\n<li data-start=\"3109\" data-end=\"3226\">\n<p data-start=\"3111\" data-end=\"3226\" class=\"translation-block\">Aucun remboursement ne sera effectu\u00e9 pour un retour envoy\u00e9 <strong data-start=\"3170\" data-end=\"3201\">sans autorisation pr\u00e9alable<\/strong> de notre service client.<\/p>\n<\/li>\n<\/ul>\n<hr data-start=\"3228\" data-end=\"3231\" \/>\n<h2 data-start=\"3233\" data-end=\"3264\"><strong data-start=\"3236\" data-end=\"3264\">Wir sind f\u00fcr Sie da<\/strong><\/h2>\n<p data-start=\"3266\" data-end=\"3453\">Ihre Zufriedenheit hat f\u00fcr uns oberste Priorit\u00e4t. Wenn Sie Fragen zu Ihrer Bestellung oder unserer R\u00fcckgabepolitik haben, steht Ihnen unser Team zur Verf\u00fcgung unter:<br data-start=\"3425\" data-end=\"3428\" \/>\ud83d\udce7 <strong data-start=\"3431\" data-end=\"3453\"><a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3433\" data-end=\"3451\">support@kitorm.com<\/a><\/strong><\/p>\n<hr data-start=\"3455\" data-end=\"3458\" \/>\n<p data-start=\"3460\" data-end=\"3510\"><strong data-start=\"3460\" data-end=\"3508\">Kitorm \u2013 Ihr Vertrauen, unser Engagement!<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Chez Kitorm, nous voulons que vous soyez enti\u00e8rement satisfait de votre achat. Si ce n\u2019est pas le cas, notre politique de retour et de remboursement est con\u00e7ue pour rendre le processus simple et transparent. Voici tout ce que vous devez savoir sur notre garantie de remboursement de 60 jours, r\u00e9serv\u00e9e aux premi\u00e8res commandes. Informations de [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":10,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":131,"footnotes":""},"class_list":["post-1212","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/pages\/1212","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/comments?post=1212"}],"version-history":[{"count":0,"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/pages\/1212\/revisions"}],"wp:attachment":[{"href":"https:\/\/kitorm.com\/de\/wp-json\/wp\/v2\/media?parent=1212"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}